Reviews

Unfortunately this was the worst experience I’ve ever had getting glasses and this isn’t my first rodeo. First I want to say the staff and doc were pleasant. My complaint is the process and lack of any samples of any of the products for coatings and such. I get asked questions about the coatings for my lenses and the verbal descriptions don’t cut it when you have to create an image in your minds eye because there is absolutely no visual references to the products. What can go wrong there, right??? I’ve had about 8 different glasses purchases in the last 15 years and have never, ever, not once, not seen displays or sample lenses readily available to make that upsale!! This is a business selling products and services? I call before just showing up to make an appointment to find out what we need to do and I’m told to just come in so I say we’ll see you tomorrow at 10ish, they say ok. We arrive and the place is very busy and no way prepared to give us information or have the time to do so. Two gals at the counter, one appears to be management and the other appears to be in training. The one in training wasn’t able to do much and the management gal is quite busy and after about 20 minutes of us waiting for her to get off the phone to give information on pricing and what we want they then decide we are worthy of the appointment I originally tried to schedule. We come back a week later for said appointment and both gals still there, our notes from previous visit were not readily findable so we have to refresh them about our visit a week ago. Paperwork gets found, eye exam happens without any issues and that was the only part of our visit that was normal to us. Then we go through the coatings questions again and we are still being asked to pick expensive coatings with no visual reference or example. This really hindered my husband being able to know what he was buying and I ended up having to tell him to just trust me and get what I suggested. These were his pair and there should have been something there. I’ve never walked into an eyeglass place and not had anything, a poster, coated lenses samples, Crizal info, etc... available. Fast forward to pick up and husband is there getting both pairs of glasses and they hand them to him and send him on his way. They were paid for so I guess our service ended on our previous appointment??? He gets out to car and tries them on and goes back in to say they need adjustments. He was told he’s tall (5’11”) and this was a problem adjusting the glasses???? My last pair of glasses was at Costco and I did not have these issues and hubs were at Kaiser and these issues didn’t come up there. You can do much better.

I had a very good experience with Dr. May at the Richens eye center. He was very thorough and so was his staff. In fact, Dr. May came in on his day off over Christmas to check my eyes because I had an infection. I was very impressed with him and will continue to see him as my eye doctor.

Dr. Jones was direct, efficient, and thorough; she and the staff made my eye examination experience a pleasure. I felt well cared for.

Always a good experience to come here , these guys are amazing and take the time to explain. Everything I'm very thankful for the years they have taken care of my sons eyes, doctor Elliot is the best .

Professional staff Most thorough exam I have had in years As a new client I highly recommend

Warm, Professional environment, knowledgeable technician and staff. This is an open, relaxed environment that makes some of the uncomfortable realities of eye care much easier to look forward to.