Reviews

I have been with Dr.Richens since moving here. Excellent doctor. I am now seeing Dr. Jacobi and she is wonderful too. I wouldn't trust my eye to anyone else.

Just had my lasik surgery yesterday! Can't believe how fast I could see things! Amazing staff! Thank you for your kindness and for being so great at answering all my questions and making me feel comfortable! You are truly the best!

Just had my lasik surgery yesterday! Can't believe how fast I could see things! Amazing staff! Thank you for your kindness and for being so great at answering all my questions and making me feel comfortable! You are truly the best!

I am so thankful for Dr Gibb and everyone at Richens. The care they have provided for me is great. I have eye issues that previous eye doctors just were not able to fully help with. The first appt I had with Dr Gibb he immediately knew what actions to take. I can't say enough how grateful I am. Even when I have an emergency they are always able to work me in. Richens is always the place I refer people to. Thank you again for the exceptional care you provide.

My GP doctor referred me to this clinic because I was experiencing optical migraines. During the exam, the doctor checked my vision and wrote it in his system. When I asked for a copy, he said the prescription would be at their clinic whenever I needed it. Two months later, I fell and broke my glasses while on vacation before Christmas. I called their office on Wednesday, December 23rd morning when I returned to St.George and requested a copy of my prescription to order new glasses. The receptionist said they had the prescription and I could come by anytime to get a copy. When I got to their office that afternoon, their office was closed for Christmas. Their "voice jail" system said to touch #6 for help since their office was closed. I did and no one was there. I wrote an email asking for help but they have yet to respond. So, I had to wait until the next Tuesday when they re-opened. The secretary said she did not have the prescription on file. I explained the situation and she went into a back office and returned with the prescription. Then, she said I owed $35 for the copy. I was under the impression that the cost of the exam by the doctor covered the prescription. Patient services are not professional at Riches Eye Center. I will not be returning. I don't think they care. And, I have notified my GP doctor of the unprofessional services I received and suggested he not refer others to them..

My GP doctor referred me to this clinic because I was experiencing optical migraines. During the exam, the doctor checked my vision and wrote it in his system. When I asked for a copy, he said the prescription would be at their clinic whenever I needed it. Two months later, I fell and broke my glasses while on vacation before Christmas. I called their office on Wednesday, December 23rd morning when I returned to St.George and requested a copy of my prescription to order new glasses. The receptionist said they had the prescription and I could come by anytime to get a copy. When I got to their office that afternoon, their office was closed for Christmas. Their "voice jail" system said to touch #6 for help since their office was closed. I did and no one was there. I wrote an email asking for help but they have yet to respond. So, I had to wait until the next Tuesday when they re-opened. The secretary said she did not have the prescription on file. I explained the situation and she went into a back office and returned with the prescription. Then, she said I owed $35 for the copy. I was under the impression that the cost of the exam by the doctor covered the prescription. Patient services are not professional at Riches Eye Center. I will not be returning. I don't think they care. And, I have notified my GP doctor of the unprofessional services I received and suggested he not refer others to them..